Contact Us About Casino Reviews and Partnerships
Need to get in touch with the Casino Hub Au team? Here is the one channel we use and what to write to us about.
What to contact us about
Write to [email protected] for:
- Corrections and updates — spotted an outdated bonus, a wrong licence number or a closed casino still listed in a review? Send us the details and a link to the page, and we will review and fix it.
- Editorial questions — queries about how we rate casinos, what our review process covers, or why a particular operator appears (or does not appear) in our listings.
- Partnership and advertising enquiries — media kits, advertising terms and editorial collaboration proposals.
How to reach us
Send your message to [email protected] from the email address you want the reply to go to, and include as much detail as possible — the page URL, the operator’s name, screenshots or reference numbers where relevant. The more specific your message, the faster we can act on it.
We aim to respond to every legitimate enquiry. If you have not heard back within a reasonable time, check your spam folder before resending.
What we cannot help with
We are an information resource, not an operator. We cannot:
- process deposits or withdrawals;
- reopen, close or verify casino accounts;
- chase payouts or recover funds from gambling operators.
Gambling concerns are handled elsewhere
If your message is about gambling harm — your own or someone else’s — this inbox is not the right place. Please use the help services listed on our responsible gambling page instead. Australians can also register with BetStop, the National Self-Exclusion Register, which blocks licensed Australian wagering services. Note that BetStop does not cover offshore casinos and will not close or prevent offshore accounts.
A note on offshore operators
If you are writing to us about an offshore casino, keep in mind that these operators offer no Australian consumer-law recourse, ombudsman access or court jurisdiction, and Australian authorities will not help recover funds. Keep your own records — screenshots, reference numbers and timestamps — if you are pursuing a complaint. Unlicensed operators can be reported to your state or territory regulator, and you can verify any operator’s licence number against the regulator’s public register rather than relying on footer badges.
Updated: 24 September 2026